Dear Marwa,

Thank you for your message.

My name is Semih and I will be happy to deal with your inquiry personally.

We are very sorry to hear that your shipment did not arrive in perfect condition. Unfortunately I don't view any photos attached to your message. To help you better could you please simply attach the photos as a reply to this email?

Once we have reviewed the damage, we will contact you to discuss the next steps and coordinate the resolution with you.

We sincerely thank you for your efforts and look forward to your response.